Return Policy
Last updated: January 2025
1. Return Window
We accept returns within 7 days of delivery. Products must be unused, unopened, and in their original packaging with all seals intact.
2. Eligibility
Returns are accepted for damaged, defective, or incorrect items. If you received a product that does not match your order, please contact us within 48 hours of delivery with photos of the issue.
3. Non-Returnable Items
For hygiene and safety reasons, opened food products cannot be returned unless they are damaged or defective. Gift cards and promotional items are also non-returnable.
4. How to Initiate a Return
Contact our support team at support@naturesmud.com or +977 971-3888002 with your order number and reason for return. We will provide instructions for returning the item.
5. Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method. Cash on Delivery orders are refunded via bank transfer or eSewa/Khalti.
6. Exchanges
If you received a damaged or incorrect item, we will arrange a replacement at no additional cost. Exchanges are subject to product availability.
7. Shipping Costs for Returns
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs. For other returns, the customer is responsible for return shipping fees.
8. Contact
For any return-related questions, contact us at support@naturesmud.com or call +977 971-3888002.